Getting Started
Official links and tools
PortalPortal  HomeHome  GlossaryGlossary  CalendarCalendar  FAQFAQ  SearchSearch  RegisterRegister  Log inLog in  
WARLORDS OF DREANOR - RELEASE ON 13.11.2014

FOR THOSE HAVING CONNECTIVITY PROBLEMS CHECK HERE!

Share | 
 

 Authenticating my ID...

View previous topic View next topic Go down 
Fluberwinter 
DragonspawnDragonspawn

Posts : 457
Joined : 2008-01-05
Male Age : 21
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Wushu/Thron
Guild: The Crazy Waiguoren

  Tue 1 May 2012 - 9:21  #
Alright...
So I've been trying for quite some time now...
Multiple sent requests and always the same issue with different GMs...
I don't know what the hell's going on. I've translated the stuff but that didn't help.
I followed all the steps...

But here I am, last resort.
So, this is what I get:



◆◆◆◆◆客户服务满意度调查◆◆◆◆◆
我们希望提供给您的信息对解决您的问题有所帮助。对我们来说,顾客满意始终放在首要位置。我们希望您对于我们提供的服务水平给予反馈,非常感谢您的支持。请手动复制地址在浏览器新窗口打开或直接点击下面的链接参与满意度调查:
http://www.battlenet.com.cn/support
◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆◆

尊敬的网易战网用户:

您好!我是GM 晓晓

关于您本次修复申请的处理情况,请您仔细阅读本邮件:

【您的本次修复申请未通过审核 >_<】

┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>

★导致您本次修复申请未通过审核的原因是:您提交的实名认证信息资料没有通过系统的审核,因此我们无法为您处理本次申请。


┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>┅>

对于本次的处理结果晓晓也感到非常的遗憾。由于您提交的是实名认证信息申诉,需要上传与注册身份证号码一致的身份证原件扫描件。同时,请您注意核对注册身份证号码的数字和字数,避免漏写或错写,出现重复数字的地方请您多加留意。

让您心情愉快,则是我的天堂,让您悲伤,则是我的深渊,希望您的问题能得到最快的解决,很期待您能够通过邮件开头的【满意度调查表】链接,对我的本次服务进行评价。

┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯┯

身份证扫描件内容及格式说明:
1、请尽量保持扫描件水印、文字、图片、证件号码清晰可辨,不得涂改。并确保为有效期内的有效证件原件的扫描件。
2、详情查看: https://www.battlenet.com.cn/support/article.xml?locale=zh_CN&articleId=27620 (请手动复制地址在浏览器新窗口打开)
如您需要解除密保产品,请您使用战网通行证的当前联系电话拨打客服热线:【《魔兽世界》用户】021-61626168-1-1-4-2-1(解除密保卡),021-61626168-1-1-5-2-1(解除将军令/安全令牌)在通过身份验证后,即可更换一张新电子密保卡。如您绑定的是将军令/安全令牌,需同时提供将军令/安全令牌的服务号。
【《星际争霸II》用户】021-61626168-2-1-4-2-1(解除密保卡),021-61626168-2-1-5-2-1(解除将军令/安全令牌)在通过身份验证后,即可更换一张新电子密保卡。如您绑定的是将军令/安全令牌,需同时提供将军令/安全令牌的服务号。

┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷┷

温馨提示:
1、网易战网客服邮箱后缀统一为 "***@battlenet.com.cn",请注意邮件地址,小心假冒邮件。
2、建议您不要与任何人共享账号信息,包括账号名和密码。为保证您的账号安全,建议使用安全令牌、将军令或密保卡等安全产品。
3、本邮件为系统自动发出,请勿回复。
了解在线客服表单填写指引,客户常见问题解决方案索引,请访问: https://www.battlenet.com.cn/support/article.xml?locale=zh_CN&articleId=28868
感谢您使用网易战网客户服务,有任何问题您都可以登录 https://www.battlenet.com.cn 与我们的客服中心联系!

此致,
网易战网客服团队
www.warcraftchina.com
bolomas 
AdminAdmin

Posts : 1726
Joined : 2009-05-12
Male Age : 33
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Smallearth
Guild: The Crazy waiguorens

  Tue 1 May 2012 - 10:23  #
Basically when you create your account, you need a chinese ID, and you have to use the name on the ID or your account won't be valid.

They have forms on the customer support section who should allow you to rectify this.

_________________
When you log on a realm type "/join english" to get in touch with the community members.
WoW English/Chinese glossary (2000+ translated words) found on wow-in-chinese.jfs-web.ch
English speakers are consolidating on the same realm for Cataclysm check this thread
Fluberwinter 
DragonspawnDragonspawn

Posts : 457
Joined : 2008-01-05
Male Age : 21
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Wushu/Thron
Guild: The Crazy Waiguoren

  Tue 1 May 2012 - 10:55  #
No, I got that.
I'm using a Chinese friends ID and his name, but I keep getting this message.
The name is the corresponding one on the card, right?
Fluberwinter 
DragonspawnDragonspawn

Posts : 457
Joined : 2008-01-05
Male Age : 21
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Wushu/Thron
Guild: The Crazy Waiguoren

  Tue 1 May 2012 - 11:04  #
I followed everything on https://www.battlenet.com.cn/support/article.xml?locale=zh_CN&articleId=28671
StiXx 
NecromancerNecromancer

Posts : 702
Joined : 2008-06-11
Male Age : 30
Location : Guangzhou / Eindhoven

Character in WOW
Server: 奥特兰克-CN1(PVP)
Name: Avanti
Guild: The Crazy Waiguorens

  Wed 2 May 2012 - 8:55  #
Ask your friend (ID owner) to call support.
Jason Leung 
HarpyHarpy

Posts : 105
Joined : 2010-01-25
Male Age : 22
Location : Wuhan

Character in WOW
Server:
Name:
Guild:

  Thu 3 May 2012 - 12:19  #
from my experience, whatever the problem is just give the GM phone call mate.

i got problems twice with password and id card, and the GMs fixed it for me, i just gave him the id number, and my email. ( i did this with crappy chinese and they are still very helpful and nice ), according to my experience with plenty of GMs from various servers, CWoW GMs are the nicest Smile
stItCh 
OnyxiaOnyxia

Posts : 865
Joined : 2006-12-16
Male Location : 99% Suzhou and 1% Germany

Character in WOW
Server: MaDuoLan - 马多兰, Menethil-米奈希爾-TW
Name: Juliask-Zobun
Guild: Cow Eaters

  Thu 3 May 2012 - 19:03  #
u also send the picture of the ID and used the excact data as it shows on the ID card? Everything has to be identical and match 100%.

If yes ask ur friend to call the support they are pretty amazing and helpfull!
Fluberwinter 
DragonspawnDragonspawn

Posts : 457
Joined : 2008-01-05
Male Age : 21
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Wushu/Thron
Guild: The Crazy Waiguoren

  Fri 4 May 2012 - 10:37  #
Word for word. 100%
Gonna get call them. Be can't this week... So I gotto wait... more. Evil or Very Mad
Retard anti-addiction policy
bolomas 
AdminAdmin

Posts : 1726
Joined : 2009-05-12
Male Age : 33
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Smallearth
Guild: The Crazy waiguorens

  Fri 4 May 2012 - 10:40  #
I know it'll sound stupid but you didn't inverse the name and surname by any chance.

_________________
When you log on a realm type "/join english" to get in touch with the community members.
WoW English/Chinese glossary (2000+ translated words) found on wow-in-chinese.jfs-web.ch
English speakers are consolidating on the same realm for Cataclysm check this thread
Sponsored content 


  Today at 18:38  #
 

Authenticating my ID...

View previous topic  View next topic  Back to top 
Page 1 of 1

Permissions in this forum: You cannot reply to topics in this forum
Foreign community at Chinese World of Warcraft  :: General -
Free forum | © phpBB | Free forum support | Report an abuse | Free forum