If you ever need to petition something, be sure to have someone help out that can read/WRITE Chinese. I hit level 40 with my warlock and went to ratchet to do the Felsteed quest. Well, quest went just fine until I noticed that I wasn't given the ability to actually summon the mount. Apparently it is bugged. Anyway, I sent in a petition and did get a quick response. The response however was simply, "if you have a problem, please describe it clearly" in Chinese. :/
Guess I'll have my wife call them to sort it out.