Im banned .

I got this email:

Quote :

魔兽世界-保护性冻结账号
WOW游戏账号名："Wagyu's Account"

经过调查，我们发现此《魔兽世界》账号存在违反《战网通行证使用条款》（ http://www.battlenet.com.cn/account/legal/tou.html ）的情形。为保护用户权益，防止侵害，我们决定对上述《魔兽世界》账号采取“冻结”的处理措施，处理措施自本邮件发出之时生效。

如您对上述处理措施有任何异议，您可以访问“在线客服”页面（ http://www.battlenet.com.cn/support/webform.xml?locale=zh_CN&selection=WorldOfWarcraft ），选择“魔兽世界”-->“账号绑定的纠纷处理”，填写并提供有关资料，发送纠纷处理服务请求。我们将对您提交的资料进行审核，如您提交的资料通过审核，并成功将上述《魔兽世界》账号与战网通行证重新绑定，我们将解除上述《魔兽世界》账号冻结状态。

在法律允许的最大范围内，网易公司保留对《战网通行证服务条款》以及相关处理措施的最终解释权。

本邮件由系统自动发送，请不要回复本邮件。

此致，
网易战网客服团队
www.warcraftchina.com

Maybe I'm banned forever. But I did nothing wrong. I just used a time card to charge my account and then I'm banned the next day. And yes they did ban all my other accounts so maybe if I want to continue playing WOW i might have to buy new accounts . Could it be because I charge the account outside of China? I'm still very clueless to why. Maybe I'm just banned for a few days, I'm not too sure what the future holds for my account.

Don't know what to do but just wait.

crap crap, my friend's account just got banned too... this aien't good

WTF? Fucks this!!! So guys where did you got your IDs from?

Seems more and more are hit by bans recently and nobody seems able to get past the reception of netease mail, because they cannot Chinese Language.

I was thinking if Lee from the coweaters 吗多兰 could perhaps help one fo these guys to know why and eventually fix this by contacting netease for them, then we could eventually post something to help further players who encounter this problem.

hi i'm lee from 玛多兰
there'r many reasons that Netease can use to ban u. Sometimes u don't have to be a gold farmer or bug user to get banned. It could be some of ur addons, or ur game versions(u know undead don't have visible bones in chinese version). I strongly suggest u contact Netease by urself and state clearly that u r a foreign player, who play the game outside china and u may have 2 enphasize the version u r playing with.
Ask them if they can reply in english, or ask a GM who can to contact u. Just create a lvl1 char and go online and ask for GM.
Whatever ur decision is, ur action must be fast and swift and clear, cos the more serious u r, the quicker Netease realize they did something wrong.

Can't seem to contact the GM through a lvl 1 char. Always says they are experiencing high volume of petitions.

Anyways how do I change the ID of my accounts? Maybe that my fix it.

the NetEase customer service is terrible so dont bother replying to that goddamn email.

me and 6 others were banned (we were bound to the same ID), supposedly for "illegal financial transactions"

i went to the website, posted a webform, had an explanation (we are foreigners, we were stupid, shouldnt sell cards blah blah blah)

took two days for a reply, and the reply was:
please be patient we are very bust. if you dont receive anything in a few days, please resubmit the for with "i didnt receive the email."

did that.

a few days later, got an email. it just said:

please take this survey to evaluate our customer support.

I even called them and they told me absolutely nothing.

**** you, NetEase.

good news

just checked the email i received and compared it to yours.

you didnt get

账号处罚：永久冻结账号
处罚原因：违反战网通行证使用条款-非法资金交易

underneath your wow account name.

i think youre only banned for a few days.

hey notice how he says: I topped up my account, got banned the next day? well, maybe my theory was right after all.

and i dont think i got the same thing as uberpwnerer, so i think im banned only for a few days too

Can it be the English version being played is thought to be a hack?