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 (Solved): Battlenet reset my password and now I'm screwed

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Marcopolo 
ImpImp

Posts : 20
Joined : 2010-11-09
Male Location : Beijing

Character in WOW
Server: 奥特兰克-CN1(PVP)
Name: Marcopolo
Guild: Crazy Waiguorens

  Sun 18 Sep 2011 - 18:09  #
Hey guys so I installed wow cataclysm, played for a week with my druid 80 and even created a new character on CN1 where you fellas play and due to the lag I installed 27net on trial! today I tried connecting to wow with the proxy already running and while logging in I received a message telling me: "Our login system has detected a problem in your access pattern. In order to protect your account we require you verify your identity and change your password via our web site. For more information..."

So I followed their instruction and went to battlenet.com.cn to login to check what was going on. while logging in there I received the same message in chinese.



So I followed their link again and it led me to this page:





Now with google translate I understood that by following the link in step 3 it would lead me to the password reseting procedure, so as a quiet person I clicked and got to a new page where it asked me my email, my first and last name (the ones corresponding to the chinese ID I entered during the registration process and an image password. I filled everything as asked, and pressed enter which lead me to another page where it asked me the following: Which hospital were you born in?



Now, I am using my friend's AYI's ID and he fired her a few months ago so I don't see myself calling her and asking which hospital was she born in! Did it happen to any of you before?
What shall I do? is there is any way out of this? I'd really love to keep my 80 druid! and my two 30 kuai cards that I just bought yesterday!

any advice would be really nice! thanks[i]


Last edited by Pepsicola on Sun 18 Sep 2011 - 18:14; edited 1 time in total
Urubaen 
AdminAdmin

Posts : 1480
Joined : 2009-02-26
Male Location : London

Character in WOW
Server: 奥特兰克 - CN1(PVP)
Name: Sandre
Guild: TCW

  Sun 18 Sep 2011 - 18:18  #
Hello Pepsicola,

I believe you can try this. You'll need to get a new ID, and tell them you made a mistake in signing the ID. Send me a pm or post here if you need more help.

Cheers.
Marcopolo 
ImpImp

Posts : 20
Joined : 2010-11-09
Male Location : Beijing

Character in WOW
Server: 奥特兰克-CN1(PVP)
Name: Marcopolo
Guild: Crazy Waiguorens

  Sun 18 Sep 2011 - 18:25  #
Hey Urubaen,

thanks for the quick answer but I was wondering, if I change my ID i might still be stuck with the same problem! because their request is for me to change the password, which will stay the same even after the ID change won't it?
bolomas 
AdminAdmin

Posts : 1726
Joined : 2009-05-12
Male Age : 34
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Smallearth
Guild: The Crazy waiguorens

  Sun 18 Sep 2011 - 18:26  #
That's weird, isn't it the person who made your battlenet account who created this specific question? Maybe you should ask your friend.

For the blizzard identity check that's something they do when you log from different IP or regions.

And I strongly recommend to get a close friend that give you his approval to use his ID, that helps for those kind of situations. If you ever have a problem with your account Netease will ask you a good quality scan of the ID used.

_________________
When you log on a realm type "/join english" to get in touch with the community members.
WoW English/Chinese glossary (2000+ translated words) found on wow-in-chinese.jfs-web.ch
English speakers are consolidating on the same realm for Cataclysm check this thread
Marcopolo 
ImpImp

Posts : 20
Joined : 2010-11-09
Male Location : Beijing

Character in WOW
Server: 奥特兰克-CN1(PVP)
Name: Marcopolo
Guild: Crazy Waiguorens

  Sun 18 Sep 2011 - 18:47  #
I tried filling in the answer to the question with what I would have written during the registration, like Beijing or my own birth place but without any positive results. So i am guessing they somehow trace your ID to your personal information and allow themselves into your life.
I have the good quality scan of this ID because I already went through the process of changing it last year.
Warmaster_Blackhorn 
Bloodscalp TrollBloodscalp Troll

Posts : 355
Joined : 2010-09-08
Male Location : Shanghai

Character in WOW
Server: Alterac澳得兰克 / Arygos亚雷戈斯
Name: Blackhorn, Scribbler, Whitehorn
Guild: Crazy Waiguorens

  Mon 19 Sep 2011 - 3:43  #
It's just a standard security question like "What's your mother's maiden name?"

It would have been set when the account was registered and the answer to the question is whatever the person registering entered as the answer. Unless they forgot, they should be able to give you the answer.

Marcopolo 
ImpImp

Posts : 20
Joined : 2010-11-09
Male Location : Beijing

Character in WOW
Server: 奥特兰克-CN1(PVP)
Name: Marcopolo
Guild: Crazy Waiguorens

  Mon 19 Sep 2011 - 9:37  #
I registered my own account, and I tried every answer that I would have written, and when you try to create a new account they don't ask you for any security questions. So it is obviously not my answer their looking for but the real one!
bolomas 
AdminAdmin

Posts : 1726
Joined : 2009-05-12
Male Age : 34
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Smallearth
Guild: The Crazy waiguorens

  Mon 19 Sep 2011 - 9:58  #
100% sure that the secret question is created by the battlenet account owner. I have screenshots on my computer that confirms that. Also pretty certain netease won't go ask every administrations in China for such kind of informations about their battlenet account owners. We are talking about millions of subscribers.

Next time don't forget to write the answer somewhere just in case ^^. Maybe do more try by taking care of CAPS and stuff, caus I believe those answers are case sensitive. Otherwise you'll have to use the forms on battlenet support webpage to unlock the situation.

Pepsicola wrote:
and when you try to create a new account they don't ask you for any security questions.

They still ask for a secret answer, 5th line of the form "安全问题及答案"

_________________
When you log on a realm type "/join english" to get in touch with the community members.
WoW English/Chinese glossary (2000+ translated words) found on wow-in-chinese.jfs-web.ch
English speakers are consolidating on the same realm for Cataclysm check this thread
Crom 
HarpyHarpy

Posts : 103
Joined : 2009-10-06
Male Age : 32
Location : Jinan

Character in WOW
Server: 山丘之王
Name: Crom / Slag
Guild:

  Mon 19 Sep 2011 - 13:06  #
Holy shit! The same thing just happened to me. I've used the 27net proxy before without problems but after I wiped my computer and reinstalled it (the icon is different than before) I got the same message. Even the follow up question with the hospital is the same. WTF?? I kinda figured that my account was stolen so I decided to log on with my (current)gf's account and BAM! the same frigg'n thing happened to hers!! I am royally pissed.

My original account was created under my ex-gf's name and think i'll be up shit creek on this one. But it was strange that when i entered her name into the form that it told me the email address and the name don't match. I'm sure i entered her name 100% correctly. After a few attempts it went to that screen with the hospital question. Be damned if i'm gonna call her up and ask her that!

wall
bolomas 
AdminAdmin

Posts : 1726
Joined : 2009-05-12
Male Age : 34
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Smallearth
Guild: The Crazy waiguorens

  Mon 19 Sep 2011 - 14:51  #
The hospital question is the first one you can select from the list, that's probably why you got it too.

Kinda reminds me to change my secret question too caus I don't remember what I've put there either lol.

If you can't reset then try to resubmit with your current gf ID and ask the customer service to reset your password

_________________
When you log on a realm type "/join english" to get in touch with the community members.
WoW English/Chinese glossary (2000+ translated words) found on wow-in-chinese.jfs-web.ch
English speakers are consolidating on the same realm for Cataclysm check this thread
Marcopolo 
ImpImp

Posts : 20
Joined : 2010-11-09
Male Location : Beijing

Character in WOW
Server: 奥特兰克-CN1(PVP)
Name: Marcopolo
Guild: Crazy Waiguorens

  Tue 20 Sep 2011 - 6:45  #
Crap, that means my own memory just made me loose an 80 druid!!
CappY 
RaptorRaptor

Posts : 68
Joined : 2010-08-25
Male Age : 36
Location : Beijing

Character in WOW
Server: Alterac Mountians
Name: Soulong
Guild: Crazy Waiguorens

  Tue 20 Sep 2011 - 7:18  #
Exact same problem I had with 27.net. Luckily I had all the information available and was able to recover my account.
I think a warning should be stickied about using 27.net (or other tunneling services) to prevent others from having their accounts locked.
bolomas 
AdminAdmin

Posts : 1726
Joined : 2009-05-12
Male Age : 34
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Smallearth
Guild: The Crazy waiguorens

  Tue 20 Sep 2011 - 8:24  #
Kinda feel your pain, I lost an account with 6 lv 70 chars on it caus I forgot the login and password after not using it for a year.

Now I always take note of those things, lesson taken ^^

Edit : added a warning in the guide.

_________________
When you log on a realm type "/join english" to get in touch with the community members.
WoW English/Chinese glossary (2000+ translated words) found on wow-in-chinese.jfs-web.ch
English speakers are consolidating on the same realm for Cataclysm check this thread
bolomas 
AdminAdmin

Posts : 1726
Joined : 2009-05-12
Male Age : 34
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Smallearth
Guild: The Crazy waiguorens

  Tue 20 Sep 2011 - 9:07  #
Here is the link to the form you should use to reset your secret question https://www.battlenet.com.cn/support/webform.xml?locale=zh_CN

for 选择一个产品 select 战网 and for 选择一个类别 select the last option 账号修复/密保解除

(use google translate to understand what to do :) )

You have to fill it and send the scan of the ID as an attachement. then you select "安全提示问题和答案修改" Which means reset secret question. You can change your password or email via this form too.

The change should be done within 24 hours, and it shouldn't require any further interaction with the netease customer staff.

_________________
When you log on a realm type "/join english" to get in touch with the community members.
WoW English/Chinese glossary (2000+ translated words) found on wow-in-chinese.jfs-web.ch
English speakers are consolidating on the same realm for Cataclysm check this thread
Marcopolo 
ImpImp

Posts : 20
Joined : 2010-11-09
Male Location : Beijing

Character in WOW
Server: 奥特兰克-CN1(PVP)
Name: Marcopolo
Guild: Crazy Waiguorens

  Tue 20 Sep 2011 - 13:10  #
wow that's great! trying it right now! i'll see if it helps in 24 hours!!
thanks
Marcopolo 
ImpImp

Posts : 20
Joined : 2010-11-09
Male Location : Beijing

Character in WOW
Server: 奥特兰克-CN1(PVP)
Name: Marcopolo
Guild: Crazy Waiguorens

  Tue 20 Sep 2011 - 14:02  #
Oh my god, didn't have to even wait! they changed my question and I was able to reset my password thanks so much for your help! I'm gonna be more careful now and write it down!!
bolomas 
AdminAdmin

Posts : 1726
Joined : 2009-05-12
Male Age : 34
Location : Shanghai

Character in WOW
Server: 奥特兰克-CN1(PVP) Horde
Name: Smallearth
Guild: The Crazy waiguorens

  Tue 20 Sep 2011 - 14:24  #
Sweet, happy you got this sorted.

_________________
When you log on a realm type "/join english" to get in touch with the community members.
WoW English/Chinese glossary (2000+ translated words) found on wow-in-chinese.jfs-web.ch
English speakers are consolidating on the same realm for Cataclysm check this thread
Crom 
HarpyHarpy

Posts : 103
Joined : 2009-10-06
Male Age : 32
Location : Jinan

Character in WOW
Server: 山丘之王
Name: Crom / Slag
Guild:

  Fri 23 Sep 2011 - 14:28  #
Got mine back! Just needed the name and ID # to do it when you call in. Really lucked out there after finding my ex's ID from an old email. I tried Uru's link there but it didn't work at all, got a reply in 5 minutes saying "Sorry we can't help you"
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(Solved): Battlenet reset my password and now I'm screwed

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